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Shipping & Returns
These Terms will govern your use of the Website. Please read these Terms carefully and make sure that you understand them, before ordering any Products from the Website. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from the Website.
We may amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check the Website for the latest Terms to ensure you understand the terms which will apply at that time.
- We currently ship items all around the world (for international orders, we have partnered with Global-e, which is a third-party service and a merchant of record. This allows us to ship our products to 100s of countries and for you to see the cost of product and shipping fees in your local currency as well as ensuring applicable duties and taxes are paid for).
- All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent. A full breakdown of the shipping details, which includes the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at any time before the order goes through. Please be advised that under no circumstance would a UK customer have to pay an additional fee for postage upon collection of a parcel from the courier.
- All of the delivery charges for international and domestic parcels are calculated on the weight and size of the parcel and you will be informed of the full total amount of your order before you make your payment. Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through.
- It is the customer’s responsibility to ensure that all of the order details are correct including; Name, shipping address, sizes, colours and styles. This information cannot be amended or changed once your order is picked and packed. We do not hold liability for parcels delivered to addresses incorrectly stated on the order.
- If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise you or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.
- Depending on your method of payment, you can have your parcel shipped to an alternative address. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully.You must ensure that the full address details are included, such as the company organisation or name. You can use any available address line to provide additional details such as company name or other specific address information.
- For international orders, we have partnered with Global-e, which is a third-party service and a merchant of record. This allows us to ship our products to 100s of countries and for you to see the product and shipping fees in your local currency. When you make your payment using Global-e you will see that your payment method is charged by **Global-e//Everything5pounds.com** The Purchase is subject to Global-e terms and conditions which can be found at the bottom of the checkout page.
- Please note that all EU orders will be shipped with all delivery duties paid (DDP delivery duties paid). Parcels outside of the EU, for example, Australia, Norway, Switzerland and New Zealand, will be sent using DDU (Delivery Duties Unpaid) and any duties or taxes (VAT) are to be paid by the customer upon delivery. Any such duties and taxes are beyond the control of Everything5pounds.com and will be your responsibility to pay, if and when you are requested to by the local authorities. If you refuse to accept these charges, your order will be returned to Everything5pounds.com and the order will be refunded back to you.
- You must allow at least 48 hours for pick and pack before dispatch.
- The parcel will be delivered within the approximate timeframe of 1-3 days (unless stated otherwise) from the despatch date. No orders are delivered on a UK bank holiday. For confirmation of these dates kindly refer to the following link:
- All delivery dates are estimated Please also be advised that Royal Mail Next day delivery service is only available for UK parcels weighing less than 10kg and placed on a working day before 5 pm. Orders made after this time will be despatched on the next available working day and delivered on the second working day. When you get to the checkout for your order, you will be given the delivery information including the service used, prices and courier. If there is no next day delivery option given at the checkout this means that your parcel is not eligible for this service. Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday.
- International orders are carried out and managed by a 3rd party merchant of record called Global-e. International orders would usually require 5-7 working days for orders to be delivered to the customs agency of the delivery country. However, please note for the foreseeable future all international transit times may be extended subject to the ongoing COVID-19 pandemic.
- Customs clearance times may also vary and are determined by the customs agency of the delivery country. We are unable to guarantee delivery times with parcels sent via the standard international postal service due to the variance of international postal network delivery times. For assistance with the most up to date tracking information Click here
- Additional information sent from the couriers such as text messages and emails is not a guarantee of delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender (Everything5pounds.com) for the most up to date dispatch information.
- Items may be returned for a full refund within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.Please note we will refund the cost of the item but not the delivery.
- Our returns policy is extended over Christmas meaning orders placed on or after the 1st December, returned still in their original packaging, with tags/labels and unworn will have up to 15th January of the next year to be sent back to us. All items whether they do not suit your requirements or are damaged must be identified within this time.
- Customers are required to send items back to us at their own cost via any courier of their choice if they do not suit their requirements and this will also include items that do not fit, are not suitable, are wrong items selected, incorrect sizing, not the same as on the website.
- Unfortunately, we do not accept returns on any underwear, swimwear or earrings at any time due to hygiene reasons. Such items cannot be returned unless a faulty or incorrect size or style was sent. We kindly ask that you thoroughly check the size labels, and product codes and also check for any faults before trying them on.
- If an order is not received by the customer within the first seven days from the delivery date stated by the couriers, and providing the customer’s delivery address is correct, we can raise an investigation on the seventh day with the aim to recover the parcel. Please be advised it is necessary to report non-delivery cases within 10 calendar days from the delivery date stated to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse and courier company has been concluded.
- The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take strike action on 26 and 31 August and the 8 and 9 September 2022. We’re really sorry for the disruption that this strike action is likely to cause to you. We want to reassure you we will do everything we can to minimise disruption and get our services back to normal as quickly as possible.Royal Mail has well-developed contingency plans, but they cannot fully replace the daily efforts of its frontline workforce. We will be doing what we can to keep services running, but customers should expect significant disruption.
- On days when strike action is taking place Royal Mail will deliver as many Special Delivery and Tracked24 parcels as possible